To all our esteemed clients;

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE OF THE WEBSITE (HEREINAFTER THE "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE. 

The Terms of Use govern the access to, and use of, the Website and the content and services available through the Website (“Services”). 

Use of the Website and of the Services constitutes your full acceptance of these Terms of Use. Payment will indicate that you read, understood and agree to the Terms of Use.

​

​

Payment & Damage Deposit

a. To secure the booking date for event styling or items to be hired, the Hirer agrees to place a 50% deposit within 5 days of receiving their invoice. Please note - items will not be held without a deposit.

b. We ask that you carefully review your order once you have received your quote/invoice and ensure you are familiar with our rental terms. 

c. By placing a deposit these terms are considered to be accepted by the Hirer.

d. Balance for prop hire and for event styling is due two weeks prior to event.

e. We accepts bank transfer and interac e-money transfer. Bank details can be found on quotations and/or invoices. Any other form of payment must be stated by the Hirer and accepted by us prior to the deposit being paid.

f. We bill for damaged equipment unless the Damage Protection Plan aka Damage Waiver is purchased. Our Damage Waiver is not insurance and does not cover loss or theft. It is a 10% protection charge which is automatically added to every rental order contract unless declined. The Damage Waiver covers the first $75.00 of broken or damaged equipment and 50% of any additional damage or breakage. The remaining 50% will be the client’s responsibility. The damage waiver does not cover lost or stolen items as replacement charges may be refunded if missing items are returned to us within 30 days. Loss or damage that occurs due to improper handling by transportation, courier, or any related companies is also not covered by the damage waiver.

If you wish to decline the Damage Protection Plan, please notify your customer service representative before your delivery or pick-up date. You will also need to complete an additional release waiver, releasing Bella Balloons & Styling/Sokari Weddings & Events from any liability, which must be submitted before your order can be received.

g. Without the Damage Protection Plan, clients are responsible for paying the full retail replacement cost for any damaged items. This includes damage caused by wind, weather, fire, and other incidents. Charges for any missing or damaged items will be billed directly to your credit card.

• A damage waiver is collected and is non-refundable. This covers normal wear and tear, minor dents and scratches. This fee is 10% of the rental item. This does not cover gross negligence like damage from beverages, inclement weather or wax damage.

​

Cancellations

i. Cancellation and Order Adjustment Policy

• A 25% administration fee, based on the order value at the time of reservation (minimum $50), will be retained for any orders cancelled more than 30 days before the delivery or customer pick-up date.

• Cancellations made with less than 30 days’ notice will incur a 50% cancellation fee.

• Cancellations within one week of delivery or pick-up are subject to a 100% cancellation charge.

j. Order Finalization and Changes

• Final order confirmation is required 72 hours before the scheduled delivery or customer pick-up. All changes must be made prior to this deadline. Since orders are packed up to 72 hours in advance, this ensures accuracy and prevents errors.

• Changes made less than 48 hours before delivery or pick-up are subject to a $35 adjustment fee.

• Clients may reduce the quantity of each item by up to 50% after the reservation is made but before final confirmation. Some exceptions may apply depending on the labor involved.

k. Special Equipment Notice

• For custom and fabricated items, a minimum of 45 days’ notice is required for cancellation or adjustments. Some exceptions may apply.

l. Additional Terms

• Refunds are not provided for rental items returned unused.

• Clients have the option to postpone events for up to 12 months from the original event date to avoid cancellation fees.​

Showroom

m. We do not have a showroom but warehouse storage appointments incur a $50.00 booking fee.

n. Should the Hirer proceed with an order during their consultation, the booking fee will be deducted from the order total.

o. To secure the booking date for event styling or items to be hired from the showroom appointment, the Hirer agrees to place a 50% deposit within 5 days of receiving their invoice from their appointment. Please note - items will not be held without a deposit.

p. No refunds will be given for failure to attend appointments and not proceeding with an order.

q. Booking fee is not transferable between orders.

​

Insurance

r. Once products have been received, the Hirer accepts all responsibilities and liabilities until they have been returned to Bella Balloons & Styling.

s. The Hirer is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect Bella Balloons & Styling and their products against all claims, loss or damage. In th event of any accident or incident causing bodily or property damage, the customer agrees to accept full responsibility and shall indemnify and hold Bella Balloons & Styling harmless from any claims, actions or judgments. The customer agrees to pay any legal costs incurred by Bella Balloons & Styling in defending any such legal actions. The customer agrees to provide a full written report detailing any accident or incident including the names and addresses of those involved and witnesses.

t. Bella Balloons & Styling is not responsible for any injury that may occur to persons over the hire period or thereafter due to any products supplied by Bella Balloons & Styling whether through payment or otherwise.

​

Care and Handling of Rental Items

u. All rental equipment is the customer's responsibility from the time of delivery or pick-up until it is returned. Items must be used only for their intended purpose, with normal wear expected, and should be protected from damage due to neglect, misuse, or improper handling.

v. Storage:
All equipment must be stored in a secure, weather-protected area to prevent theft, vandalism, or weather damage.

w. Linens:
Shake out linens to remove food, debris, confetti, etc., and place them back into the tub provided. Please avoid placing linens in trash bags, as they may be mistaken for garbage.

x. Glassware:
Empty all liquids from glassware before returning them to their original racks or boxes.

y. Flatware:
Rinse flatware thoroughly and return it in the original shipping container. Oils and acids can damage flatware, so we recommend soaking it in a bus tub filled with soapy water, draining it, and then repacking it properly.

z. Dishes:
Wipe or rinse dishes clear of food residue and re-stack them in their original shipping containers.

aa. Candleholders and Votives:
Please ensure all candleholders and votives are returned in the provided bin or boxes.

bb. Furniture

Our items are not to be left out in damaging weather as our items are not waterproof.

​

Hire Period

cc. All products are hired out on a 3-day hire basis – typically Friday to Monday.

dd. Hirer pick up and drop off will be communicated to the Hirer.

• Pick up Friday – 10am – 2pm

• Drop off Monday – 10am -2pm

ee. If a public holiday should fall on a Monday the Hirer must return their hired items on Tuesday. If a public holiday should fall on a Friday, the Hirer is to pick up their hired items on Thursday.

ff. Should the Hirer fail to return the products within the allocated time frame a late fee/extension fee of $25.00 per day will be charged. This will be deducted from the bond left as security.

gg. Mid-week hires incur a 25% surcharge on order total.

​

Delivery & Pickup

Please review your invoice or contract carefully prior to delivery to ensure all order details are correct. It is the customer's responsibility to verify that no entry errors have occurred. We will pack and deliver only the items listed on your invoice; Special Event Rentals is not responsible for any items mistakenly assumed to be included but not listed.

While we strive to accommodate requested delivery times, schedules are not guaranteed due to potential delays caused by traffic, weather, workload, or other unforeseen circumstances. To avoid disruptions, we strongly recommend scheduling deliveries at least one day before your event.

Upon delivery, please count and inspect all items with the driver and sign the delivery invoice to confirm everything has been received. We cannot accept quantity or condition disputes after the event if this step is missed.

If no one is available on-site at the time of delivery, our driver will leave your rental items at a predetermined location. By doing so, you agree to accept the delivery as complete and in good condition unless we are contacted immediately by phone or a time-stamped email/fax before the event begins.

Clients assume all risk of damage or injury during the installation or placement of rental items. This includes, but is not limited to, damage to hardwood floors, tile, stone surfaces, patios, tennis courts, driveways, walkways, and underground utilities.

hh. Bump in is when the Hirer is ready to receive the items without delay.

ii. Bump out is when items are cleaned and packed up by the Hirer and items are ready to be picked up without delay. Any delays will incur an additional charge.

jj. Delivery is strictly a "DROP & GO" service at an easily accessible, ground level or in garage premises. Beyond these locations will incur an extra charge.

Extra charges may apply if:

• You wish for your items to be taken beyond ground level of a building

• Your event space is more than 20m from where our truck can park or pull up

• If your items need to pass via stairs, elevators, escalators or a steep descent.

• If you require a large quantity of items, a labour fee may be added to cover for staff time taken to load and unload the truck.

• If you require a drop off or pick up outside the hours of 9am-5pm on Fridays and Mondays (e.g. weekends, midnight pick-ups and public holidays etc.)

oo. Bella Balloons & Styling’s Logistics team can setup and pack down at extra cost. Discuss this with your sales representative.

Equipment Return and Missing Items

pp. All rental equipment must be prepared for pick-up at the scheduled time and placed back into the original storage containers. If no one is available on-site during pick-up, you agree to accept the equipment counts recorded by Special Event Rentals at that time.

Due to the number of people involved in events such as guests, caterers, venue staff, and cleaning crews it is common for rental items to be misplaced or left unattended overnight. For your peace of mind, we recommend being present during pick-up to verify all items alongside our driver and address any missing items immediately.

If any items are found after the scheduled pick-up, it is your responsibility to return them to our warehouse promptly to avoid additional rental charges. Alternatively, we can arrange to collect the missing items from your location for an additional fee.

​

Prop Hire Rates

qq. All hire rates are ONLY for the hiring of products and not for any other services.

​

Photos

rr. The Hirer consents to Bella Balloons & Styling/Sokari Weddings & Event’s use of event photos for marketing purposes provided either through social media or direct requests whether for profit or not.

​

Disclaimer - Rental Terms are subject to change at any time (BB&S 2025)